Refunds & Returns Policy
At Bee Printers, we take pride in delivering custom-printed products tailored specifically to your specifications. Due to the personalized nature of our services, customers must notify us within 3 business days of receiving their order if there are any issues related to defects or incorrect production.
Important: We only accept returns or provide refunds in cases where the product is defective.
Defects Attributed to Bee Printers:
Should the issue be verified as an error on Bee Printers’ part, we will take full responsibility and reprint the entire order.
Final determination regarding the nature of the defect and responsibility rests solely with Bee Printers.
Customers must return the complete order within 6-7 business days and are responsible for return shipping costs.
To initiate a reprint, customers are required to submit proof of defects—this may include clear digital photographs.
Customer-Originated Issues:
If the product issue is found to stem from client-side error, and a refund is requested, the full order must be returned to Bee Printers.
The refund amount will be reduced to cover incurred costs, including shipping, printing, setup, and billing charges.
Order Cancellations:
Once the digital proof is approved, your job is immediately queued for production in our press department.
After proof approval, customers have a window of 6-8 hours to cancel the order.
Cancellations made after this stage will incur a 5% cancellation fee.
Cancellation requests must be submitted between 12 to 24 hours after order placement.
If the job has already entered the press stage, it is no longer eligible for a refund. However, complimentary warehouse storage is available upon request, and your products can be shipped at a later time.
Need Help? For any inquiries about refunds, returns, order changes, or shipping, feel free to reach out via:
Live Chat Support
Phone: +1 (347) 868-5731
Email: info@beeprinters.com